This notice explains how Dr DN Kazadi and Partners handles appointment request information submitted through this website.
When you submit an appointment request, we collect the details you choose to provide, including your name, surname, phone number, email address, preferred service, preferred surgery location and any notes you enter.
The website may also process basic technical information such as request time, browser request details and network information so that we can protect the form from spam, abuse and security issues.
We use submitted information to respond to appointment requests, coordinate the correct practice location, follow up with you about your request and operate the website safely.
The online form does not confirm an appointment automatically. A member of the practice team must still contact you or respond through the relevant practice channel.
Please do not submit urgent medical emergencies through this website. For urgent symptoms, trauma or emergencies, go to the nearest hospital casualty department or contact emergency services immediately.
Please keep online notes brief. Detailed clinical information is better handled directly with the practice team during a consultation or verified follow-up.
We do not sell personal information. Information may be shared with practice staff and approved service providers only where needed to operate the website, deliver email notifications, protect the service or comply with legal and professional duties.
Website hosting and email delivery providers may process information on behalf of the practice under their own security and service controls.
The form is handled server-side so private email service keys are not exposed in the browser. The booking endpoint uses validation, spam checks and rate limiting to reduce abuse.
Appointment request information should only be kept for as long as needed for appointment coordination, legal, operational or clinical record purposes.
You may contact the practice to ask about personal information submitted through the website, request correction of inaccurate details or raise a privacy concern.
Some requests may be limited by medical, legal or record-keeping duties that apply to the practice.
Compliance note
This page is a practical website privacy notice. The practice should review it with its appointed compliance or legal adviser before relying on it as a formal POPIA policy.